Payment, Refund & Cancellation policy
The following are the three methods you can opt from to pay for your order with The Art Connect.
To pay via UPI option you can make payment via your UPI App to the following UPI ID: theartconnect@kotak
To pay via Bank Transfer (NEFT/IMPS):
At The Art Connect, your happiness is our highest priority! We work tirelessly to provide you the best quality with our services.
We urge you to read the product specifications/description clearly before placing an order. Considering the nature of products sold, we do not offer returns or refunds.
- Shipment lost in transit: The shipment is marked ‘delivered’ by the shipment carrier, but you haven't received the shipment. (Please note: We have to check with our shipping carriers for the proof of delivery. Once the shipment is marked as ‘delivered’, The proof of delivery data is available only for 2 working days. Kindly make the claim within the time frame stipulated. Turnaround time of Forward POD delivered is 48 hours from date of delivery . Kindly raise the POD request within 48 hours to get POD and investigation. If a request is raised after the turnaround time , no request will be entertained.)
- Inadequate quantity shipped.
- Wrong product shipped.
- Damage in Transit.
- Out of stock: After placing an order and completing payment, if the product is out of stock, a refund will be initiated automatically to you and you will be notified via email.
- If any item is not in stock or is undeliverable, refund for the said item and it's proportionate shipping cost will be issued. However, the order with other items will not be cancelled.
- If delivery is refused by the customer or the customer has request Return to Origin, then the order once received by us will be checked. Once checked the shipping and RTO shipping charges will be deducted and only the remaining amount will be refunded.
All claims for the aforementioned must be reported by emailing us at firstname.lastname@example.org or creating a ticket for your request at https://theartconnect.freshdesk.com/support/tickets/new within five days from the date of delivery (except in case of exception 1 where we urge you to raise a claim immediately). We would recommend pictures to be attached along with your refund request to facilitate faster refund processing.
Unless otherwise mentioned, you will receive store credit (no expiry) upon successful processing of your refund request.
If refund request is to be made back to source: The Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 5 to 7 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of payment and refund is via UPI ID, credit should be available within 24 hours.
During peak seasons please allow up to 10-12 business days for your refund to process.
Please allow us up to five working days for your refund request to be approved from our end. The Authenticity of the requests will be verified and you will get an email notification once your request has been noted.
(Please note: Kindly check that you have entered the correct email id and phone number while placing an order. All your order related information will be sent to the email id you provide. We will not be responsible for errors/omissions in email id or phone number)
Note: All goods are industrial goods. It is for the user to satisfy themselves if the product meets their requirements before placing an order. We try shipping goods via the best courier partners available in the market. However, certain shipments do still face delivery delays. No refunds will be made for delays in pickup and delivery by the courier partner. The customer is free to opt for store pickup option and arrange pickup via their courier partner as per their preference. Similarly the dispatch estimate mentioned on the product pages are an estimate. No refunds will be issued for delays in dispatch. In no scenario will the refund amount be more than the order value/item value for which the claim is made.
Orders once placed through https://theartconnect.in/ and paid for cannot be cancelled and no refunds will be made with respect to the same in any scenario.