Shipping & Delivery Policy
All orders placed via our website https://theartconnect.in/ shall be shipped from our warehouse in Salem, Tamilnadu and shall be serviced to you on the shipping address provided to us. All requests with respect to the shipping policy can be done by emailing us at firstname.lastname@example.org or creating a ticket for your request at https://theartconnect.freshdesk.com/support/tickets/new.
Shipping and handling rates vary based on product weight, product size (Volumetric weight), packaging weight, packaging size, the volume of boxes/packages, type of shipment, area/region of delivery and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making the payment. Please follow the link here to know more on your shipping zone.
ORDER PROCESSING TIME
The average order processing time of our orders is 3-4 working days (Monday-Friday) (15-20 days in case of bulk shipments and delivery destination being northeast of India or hilly regions) from the date of making a successful payment for an order placed via https://theartconnect.in/. However, in case, your order consists of a product that takes longer than the usual to be shipped (As specified in the respective product pages); then the entire order will be shipped together as per the time specified in the aforementioned product page. Since most of the goods have a short shelf life we procure the latest batch of goods that are freshly manufactured to facilitate extended usage/shelf life of the product.
The delivery of the order will be done within 3-10 days working days approximately from the date of dispatch (i.e. day immediately succeeding the date of pickup by courier partners), depending upon the delivery location/pincode and size of shipment. We make every effort to process your order as quickly as possible. The shipments will be done via one amongst the following shipping agencies:
- Ecom Xpress
- Ekart Logistics
- Kerry Indev India
- ST Courier
- Amazon Shipping
- Trackon Courier
- Blue Dart
*Please note that all time estimates given are based on an average of past one year of shipments. The actual time can vary on case to case basis.
TRANSPORT MODE OF SHIPPING
In case the transport mode of shipping is opted, we charge Rs.50 as handling charges for every 20Kgs of shipment. Please note that this is handling charges and actual shipping charges will need to be paid on delivery to the transport company. These charges vary from company to company depending on weight, size, and distance between the origin and destination for the shipment. Please also note that transport companies do not offer door delivery and the goods need to be picked from their respective branch office in the destination city. For your convenience, we will call you after a successful payment of an order to understand your location and to ship the products to the closest branch as requested by you.
SHIPPING NOTIFICATIONS & DISCLAIMER
You will receive an e-mail confirmation on your registered e-mail id given after placing an order and also when the goods have been dispatched with the tracking details. Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. The Art Connect takes no responsibility for goods signed by an alternative person. The Art Connect is not responsible for damage after delivery. All claims for shortages or damages must be reported on email@example.com within five days from the date of delivery.
- Can the Shipping address be changed after placing an order?
The shipping address can be changed before the shipping label is generated for your order. It varies on an order to order basis. Shipping labels are usually generated within one working day from the date of the order.
- Why do I need to provide my contact number while placing an order?
The contact number given while placing an order is a mandatory requirement and is key to shipping your order by a various logistics company. Orders cannot be shipped without a proper contact number. Please ensure to provide a contact number of the representative who is available at the shipping address given while placing an order. This facilitates courier companies with proper guidance/correspondence with respect to delivery.
- Consequences of providing the wrong shipping address or the wrong phone number or the phone number being not reachable during delivery or any other reason of non-delivery due to default at the customer's end (Including, but not limited to customer being out of station/unavailable to take delivery)?
Please note that it is extremely essential to provide the correct address including phone number and Pincode. In case the address is wrong or the phone number is wrong or beyond reach or unavailability to receive shipment, the courier companies make three delivery attempts and beyond which the shipment gets returned to origin. Please note the return of goods to the origin does not amount to order cancellation. No refund or store credit will be issued with respect to the same. If you are unable to receive the shipment, the customer can make alternate arrangements to have the shipment delivered to neighbors at their own risk.
- Can my goods be reshipped if my shipment is returned to origin?
The goods can be reshipped by us, however, the shipping cost needs to be paid twice the actual shipping amount paid while placing an order, (i.e) the RTO charges (return to origin charges+ shipping charges to reship). For example: If the original shipping charges were Rs.100 paid by you while placing an order in that case additionally Rs.200 will have to be paid in case you want us to reship the goods. The same can be done by contacting us by the modes mentioned above and the goods will be re-shipped on successful payment of the additional shipping charges.
- What is the mode of shipment for the standard shipping option?
- What does sustainable standard shipping imply?
By default we pack all orders only in cardboard boxes (Mostly Upcycled) and no orders are shipped in plastic courier covers. If you choose the sustainable shipping option we completely eliminate our plastic tapes and pack your shipment with paper tapes only. Currently, this option is available only for small shipments up to 2Kgs and we are in process of testing the same for heavy shipments.
- Can I claim a refund for delayed delivery or delayed dispatch?
Please note that we do not offer any refund or cancellations once an order is paid for. Please do place an order well in advance of your requirements. The delivery/dispatch can be delayed for various reasons and also depends on strikes, local disturbances, logistics company load, and other considerations. For further details on refund and cancellation refer to our refund and cancellation policy page.
- Can a shipment be changed from transport mode (No Door Delivery) to standard shipping mode (Door Delivery)?
Yes. You can change the mode of shipment before we book the shipment from our end. However, the difference in the amount of shipping between both modes will need to be paid to facilitate the same.
- Can a shipment be changed from standard shipping mode (Door Delivery) to transport mode (No Door Delivery)?
Yes. The same can be done before the shipping label has been generated for the same. However, the difference amount will be refunded in the form of store credit and the same can be availed as a discount on your future orders.
- When I proceed to checkout the following error appears “There are no shipping methods available for your cart or address”. What do I do ?
Please do contact us with a screenshot of your cart and we can work on custom shipping rates for the same.